> ## Documentation Index
> Fetch the complete documentation index at: https://docs.myfundingmachine.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SLA Tracking

> Understand how SLA tracking works in the funding queue, including color-coded indicators, deadline calculations, and urgency prioritization.

# SLA Tracking

Every submission has a Service Level Agreement (SLA) target of **3 business days** from submission to completion.

## SLA Colors

| Color         | Meaning                        | Action               |
| ------------- | ------------------------------ | -------------------- |
| 🟢 **Green**  | On track, plenty of time       | Process normally     |
| 🟡 **Yellow** | Approaching deadline (2+ days) | Prioritize this item |
| 🔴 **Red**    | Overdue (past 3 days)          | Work immediately     |

## SLA in My Queue

In the My Queue tab, items are sorted by SLA urgency:

1. **Red items first** (overdue, most urgent)
2. **Yellow items next** (approaching deadline)
3. **Green items last** (on track)

The SLA column shows a countdown: "1.2d remaining" or "0.5d overdue"

## SLA Stats

The My Queue stats cards track your SLA performance:

* **Approaching SLA**: Count of your yellow items
* **Overdue**: Count of your red items

<Warning>Overdue items affect the team's SLA compliance metrics. Try to keep your overdue count at zero.</Warning>

## Business Days

SLA tracking counts **business days only** (Monday through Friday). Weekends and holidays don't count against the deadline.