> ## Documentation Index
> Fetch the complete documentation index at: https://docs.myfundingmachine.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Confirm your Slack support connection

> Join your support workspace and refresh an expired connection check.

In **Onboarding & Setup → Get connected**, join the support workspace using your onboarding email and open your private support channel.

[FM Bot's welcome message](/operators/getting-started/slack-welcome) appears once your channel membership is confirmed. It includes your CRM onboarding link and a guide to who can help.

Select **Refresh status** after joining. Once **Channel connected** appears, select **I joined Slack and opened my support channel**. The connection check must be less than ten minutes old. If the confirmation button is disabled with a refresh reminder, select **Refresh status** to check the connection again.

The page normally refreshes every five minutes while visible. A suspended tab or a failed check can leave older information on screen; the confirmation stays disabled until a current connection check succeeds.

You can select **Reopen step** to undo your acknowledgment even when the connection check has expired. Reopening does not remove you from Slack or change channel membership.

If a refresh does not show **Channel connected**, ask your onboarding team to review the email match and channel access. Continue your other setup tasks while they check.

See [Onboarding & Setup](/operators/getting-started/onboarding-setup) for the full setup guide. Saved `/launchpad` links redirect permanently to `/onboarding/setup`.


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