Checking Funding Status
Every client moves through a defined pipeline from submission to funding. Here’s what each stage means, how long it typically takes, and what you should do.Status Meanings & Timelines
| Status | What It Means | Typical Duration | Your Action |
|---|---|---|---|
| New | Just submitted, waiting for a processor | A few hours to 1 business day | None — your client is in the queue |
| Plan Needed | Processor is reviewing credit and building a funding plan | 1 business day | None — the team is working on it |
| In Progress | Applications are being submitted to lenders | 1-2 business days | None — applications are out |
| Additional Info Required | Processor needs more information from you | Depends on you | Respond immediately on the client detail page |
| Approved / Lender Approved | Funding approved by one or more lenders | Usually same day as decision | Wait for disbursement |
| Funded / Completed | Money disbursed, processing complete | 1-3 business days after approval | Check your Clients page and expect an invoice |
| Declined | Lender declined the application | Final | Review the detail page for reasons and next steps |
| Closed | No longer being processed | Final | Contact your account manager if this is unexpected |
The full pipeline from New to Funded typically takes about 3 business days when all information is provided upfront. The most common delay? Waiting for operator responses to “Additional Info Required.”
Where to Check Status
Dashboard
The Recent Activity table shows the latest status changes across all your clients. This is the fastest way to see what changed today.Applicants Page
The full applicants list shows current status for each client. Use the status filter to see only clients at a specific stage — for example, filter to “Additional Info Required” to see who needs your attention.Funding Status Chart
On your dashboard, the Funding Status chart shows how many clients are at each pipeline stage. Use this for a bird’s-eye view of your entire portfolio.When You’ll Be Notified
You’ll receive notifications when:- A client’s status changes to a new stage
- Additional information is needed from you
- Funding is approved or declined
- An invoice is generated
Understanding Declined Clients
A decline doesn’t always mean the end of the road:- Check the reason — The detail page explains why the lender declined
- Credit repair — Clients below 620 may benefit from credit repair before resubmitting
- Alternative products — The processing team may suggest alternative funding paths
- Timing — Some clients can be resubmitted after 3-6 months of credit improvement
Frequently Asked Questions
My client has been in 'New' status for more than a day. Is something wrong?
My client has been in 'New' status for more than a day. Is something wrong?
Probably not — queue times can vary depending on volume. If it’s been more than 2 business days, contact the processing team through the client’s detail page to check on it.
A client is stuck in 'In Progress' for a week. What should I do?
A client is stuck in 'In Progress' for a week. What should I do?
Some lender decisions take longer than others, especially for larger funding amounts or SBA products. Check the client’s detail page for any notes. If there’s no update after 5 business days, reach out to the processing team.
Can I speed up the process?
Can I speed up the process?
The best way to speed things up: submit complete information upfront and respond to “Additional Info Required” requests within hours, not days. Beyond that, the timeline depends on lender response times.
What does 'Closed' mean? Did I do something wrong?
What does 'Closed' mean? Did I do something wrong?
“Closed” means processing was stopped — often at the client’s request, due to inactivity, or because the client was unresponsive to lender outreach. If you see this unexpectedly, contact your account manager for details.
Will I be charged if a client is declined?
Will I be charged if a client is declined?
No. You’re only invoiced when a client is successfully funded. Declined clients have no cost to you.
Related Pages
Applicants
View all your clients and filter by status
Submit a Client
Submit a new client for funding
Credit Reports
Understand the credit analysis behind decisions
Invoices & Billing
View invoices generated from funded clients