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Submit a Client

Submitting a client sends them to the processing team for credit analysis and funding plan creation. Complete, accurate submissions get processed fastest.

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How to Submit

1

Go to Applicants

Click “Applicants” in the left sidebar.
2

Click Add Applicant

Click the “Add Applicant” button in the top right.
3

Fill in Client Details

Enter all required fields (see table below). The more complete the submission, the faster processing goes.
4

Submit for Processing

Click Submit. The client enters the processing queue immediately.
Submitting a client authorizes a hard credit pull. Make sure you have your client’s explicit written consent before submitting. Unauthorized credit pulls can result in legal liability.

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Required vs Optional Fields

FieldRequiredWhy It Matters
First NameYesIdentifies the client on credit bureaus
Last NameYesMust match exactly as it appears on their credit file
EmailYesUsed for client communications and lender applications
PhoneYesLenders may contact clients directly for verification
Date of BirthYesRequired for credit bureau matching — an incorrect DOB will cause a failed pull
SSNYesRequired for the credit pull — must be accurate to the digit
Annual IncomeYesDetermines which funding products the client qualifies for
Home OwnershipYesAffects eligibility for certain loan products and credit limits
AddressRecommendedImproves credit bureau matching accuracy and is required by most lenders
EmployerOptionalStrengthens applications for term loans and SBA products
Monthly ExpensesOptionalHelps processors build a more accurate funding plan
Double-check the SSN and Date of Birth before submitting. Typos in these fields cause failed credit pulls, which delays your client by at least a day while the issue is resolved.

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What Happens Next

  1. Your client enters the processing queue
  2. A processor is assigned (either automatically or manually)
  3. Credit reports are pulled and analyzed
  4. A funding plan is created based on their credit profile
  5. Applications are submitted to lenders
  6. You’re notified when funding is approved or declined

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Tracking Your Submission

After submitting, you can track progress from:
  • Dashboard — Recent Activity table shows status updates
  • Applicants — Full list with current status for each client
  • Clients — Once approved, clients appear here with funded amounts

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Processing Timeline

The target turnaround is 3 business days from submission to completion. You’ll receive notifications as your client moves through the pipeline.
Submissions with complete information (all required + recommended fields) are typically processed faster than those missing details. Incomplete submissions may trigger an “Additional Info Required” status, which pauses the clock until you respond.

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Frequently Asked Questions

Yes. Open the client’s detail page from the Applicants list and update any fields. If a credit pull has already been completed, some fields (like SSN) can no longer be changed.
Failed pulls are usually caused by an incorrect SSN or Date of Birth. Check the client’s detail page for the error, correct the information, and the processing team will re-pull.
The system will flag duplicate submissions based on SSN. If you need to resubmit a previously declined client, contact your account manager to discuss timing — resubmitting too soon can hurt their chances.
No. Submit as many clients as you have. The processing team scales to handle your volume.

Applicants

View and manage all your submitted clients

Checking Status

Track where your client is in the pipeline

Credit Reports

Understand the credit analysis behind funding decisions

Your Dashboard

Monitor your overall submission metrics