My Queue
My Queue shows only items assigned to you, sorted by urgency. Red (overdue) items appear first, then yellow (approaching deadline), then green (on track).How to Use It
Review Your Stats
The stats cards show YOUR numbers: My Active, Approaching SLA, Overdue, Completed Today
Pull Next
When you need more work, click Pull Next in the My Queue header. The system automatically claims the most urgent unclaimed item for you.Pull Next always picks the item with the worst SLA status first. If there are multiple red items, it picks the oldest one.
Personal Stats
| Card | What It Shows |
|---|---|
| My Active | Items currently assigned to you (active statuses only) |
| Approaching SLA | Your items nearing the 3-day deadline |
| Overdue | Your items past the deadline |
| Completed Today | Items you finished today |
Tips
- The tab selection persists in the URL (
?tab=my-queue), so you can bookmark it - Pull Next is disabled when there are no unclaimed items
- Your queue updates in real time as items are claimed, completed, or reassigned