Skip to main content
In Onboarding & Setup → Get connected, join the support workspace using your onboarding email and open your private support channel. FM Bot’s welcome message appears once your channel membership is confirmed. It includes your CRM onboarding link and a guide to who can help. Select Refresh status after joining. Once Channel connected appears, select I joined Slack and opened my support channel. The connection check must be less than ten minutes old. If the confirmation button is disabled with a refresh reminder, select Refresh status to check the connection again. The page normally refreshes every five minutes while visible. A suspended tab or a failed check can leave older information on screen; the confirmation stays disabled until a current connection check succeeds. You can select Reopen step to undo your acknowledgment even when the connection check has expired. Reopening does not remove you from Slack or change channel membership. If a refresh does not show Channel connected, ask your onboarding team to review the email match and channel access. Continue your other setup tasks while they check. See Onboarding & Setup for the full setup guide. Saved /launchpad links redirect permanently to /onboarding/setup.