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FM Bot welcomes you after your membership in your private support channel is confirmed. The message includes a personal mention and an Open Funding Machine link to your CRM account, where you can continue onboarding. If your account connection is still finishing, the bot adds your link to the same message once it is ready. You can ask questions in the channel while you wait. Keep questions in your support channel so the team can help:
  • Files, credit reports, or Zoho: Jada, Marjorie, or Liam.
  • Processing: Marie, Maggie, Daphne, or Kerin.
  • Technical support: Kevin or Brock.
  • Funding scenarios: Leo, Ty, or Nate.
If you’re not sure who to ask, post your question and the team will route it. For an issue, include what you were trying to do, what happened, and a helpful screenshot. See Confirm your Slack support connection if your channel is not showing as connected.