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How to Manage Customers Under Partners

Disable, re-enable, move, or remove a customer attributed to a partner, and delete commissions that need correcting. Start in the Affiliates section of the Affiliate Manager. Open the partner’s profile by clicking their name.

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Disable or enable a customer

In the Customers tab, find the customer (search or filter), click the three dots next to their name, select Disable Customer or Enable Customer, and confirm. A disabled customer shows status “Disabled” and generates no further commissions. Re-enable them the same way with Enable Customer.

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Move or remove a customer

To re-assign a customer to a different partner, click Move Customer. Select the new partner and click move. Toggle this option to transfer the associated commissions as well. To remove the customer entirely, click Delete in the customer’s actions menu and confirm. The customer is unlinked from the partner and generates no future commissions.

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Delete a commission

To correct a commission, first view the commissions associated with the customer. In the Commissions tab, locate the commission to delete. After denying it, click the three dots next to the commission, select Delete, and confirm.